Refund and Cancellation Policy

Last updated: July 31, 2026

At PROMOLYX LLC, we provide 100% digital marketing and advertising services, including promotional campaigns, advertising management, and other digital marketing solutions. Due to the nature of our services, our cancellation and refund policy is based on the stage of service delivery.

Service Activation and Contact

After a customer completes a purchase, our team will contact the customer using the phone number or email address provided during checkout. We will use this information to collect the necessary details, discuss the requested service, and begin the service process.

Cancellation Before Service Begins

Customers may request a cancellation before PROMOLYX LLC has started providing any marketing, advertising, or promotional services.

If the cancellation request is made before any work has started, the customer may be eligible for a cancellation and refund, provided that no service activities, preparation, research, campaign setup, strategy development, or other work related to the purchased service has begun.

Cancellation After Service Begins

Once PROMOLYX LLC begins providing the purchased marketing or advertising service, cancellations are no longer accepted.

This includes, but is not limited to:

• Campaign setup or management
• Advertising strategy development
• Market research
• Content preparation
• Account configuration
• Promotional activities
• Any other work related to the purchased service

Because our services are digital and involve time, expertise, and resources dedicated specifically to each client, payments are considered non-refundable once service delivery has started.

Refund Policy

Refund requests will only be considered if the cancellation request is submitted before PROMOLYX LLC begins providing the purchased service.

Once services have started or have been completed, no refunds will be issued.

How to Request a Cancellation

To request a cancellation, customers must contact PROMOLYX LLC as soon as possible using the contact information provided on our website. Customers should include their order details and the reason for the cancellation request.

PROMOLYX LLC reserves the right to determine whether a cancellation request qualifies based on whether service delivery has already begun.

By purchasing our services, the customer acknowledges and agrees to the terms of this Refund and Cancellation Policy.